Payment Policy

Payment Policy

Last updated: February 2026

Please read our payment policy carefully before placing an order. If you have any questions, our customer service team is happy to help via the Contact Us page.

Accepted Payment Methods

We accept the following payment methods at checkout.

Credit & Debit Cards:

  • Visa
  • Mastercard
  • Maestro
  • American Express
  • UnionPay

Digital Wallets:

  • PayPal
  • Apple Pay
  • Google Pay
  • Shop Pay

Buy Now, Pay Later:

  • Klarna (interest-free instalments)

Currency & Pricing

All prices on our website are displayed and charged in GBP (£), inclusive of UK VAT. No additional taxes or hidden fees will be added at checkout for UK customers.

If you pay using a method that requires currency conversion, your bank or payment provider will handle the conversion at their current exchange rate. Any conversion fees are determined solely by your payment provider and are not controlled by Elunara.

Payment Security

All transactions are protected by SSL encryption throughout the checkout process, processed in compliance with PCI-DSS security standards, and handled by industry-leading payment processors. We never store your full card details on our servers.

Payment Processing

Most payments are authorised and processed immediately at the time of purchase. Once your payment has been successfully processed, you will receive an order confirmation email with your order details.

For subscription orders, your payment method will be charged automatically at the start of each billing period. See our Subscription Policy for full details.

Klarna Instalments

When choosing Klarna at checkout, you can split your purchase into interest-free instalments. Klarna will perform a soft credit check and provide instant approval. Payment schedules, terms, and any late payment conditions are managed directly by Klarna. Please review Klarna's terms before selecting this option.

Billing Information

Please ensure your billing address matches the address registered with your payment method. Mismatched billing details are one of the most common causes of payment failure and may trigger a fraud alert from your bank.

Failed or Declined Payments

If your payment is declined or fails, please:

  • Check that all card details or wallet information have been entered correctly
  • Ensure your billing address matches your payment method
  • Contact your bank or payment provider to confirm the payment is not being blocked
  • Try an alternative payment method

If you are still experiencing issues, contact us at info@shopelunara.com and we will help resolve the problem within 24 hours.

Refunds

Approved refunds are processed to your original payment method within 10 business days of us receiving and approving your return. The exact timing depends on your bank or payment provider. For full details, please refer to our Return & Refund Policy at.

Contact Us

Monday to Friday, 9:00 AM – 5:00 PM (CET) — we respond within 24 hours.

Email: info@shopelunara.com